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Privacy Policy

Aquaventure Charlevoix respects the privacy of its users and is committed to protecting the personal information collected in the course of its activities, in accordance with applicable laws in Québec, including the Act respecting the protection of personal information in the private sector (Law 25).

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1. Personal Information Collected

When using our website and services, we may collect the following personal information:

  • First and last name

  • Email address

  • Phone number

  • Information related to a booking or payment

  • Any information voluntarily submitted through a contact, booking, or communication form

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2. Use of Personal Information

Personal information collected is used solely for the following purposes:

  • Managing bookings and payments

  • Communicating with clients before or after an activity

  • Organizing and safely conducting activities

  • Responding to inquiries or customer service requests

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3. Sharing of Information

Aquaventure Charlevoix does not sell, rent, or share personal information with third parties, except:

  • When required for payment processing or the use of technological services necessary for the operation of the website (e.g., booking or payment platforms)

  • When required by law

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4. Security of Information

We implement reasonable security measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

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5. Retention of Information

Personal information is retained only as long as necessary for the provision of services, activity management, and compliance with applicable legal obligations.

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6. Your Rights

In accordance with the law, you have the following rights:

  • To access the personal information we hold about you

  • To request correction of inaccurate or incomplete information

  • To request deletion of certain personal information, where permitted by law

Any request regarding personal information may be made by contacting the person responsible listed below.

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7. Person Responsible for Personal Information Protection

The person responsible for the protection of personal information at Aquaventure Charlevoix is:

Pierre Cros
Email: info@aquaventurecharlevoix.ca
Phone: 418-617-5904

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8. Changes to This Policy

Aquaventure Charlevoix reserves the right to modify this Privacy Policy at any time.
The version in effect is the one published on the website at the time of consultation.

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9. Acceptance

By using our website or making a booking, you acknowledge that you have read this Privacy Policy and agree to its terms.

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